Practical information for common situations during your lease term — from emergencies to move-out. External links go to official Massachusetts government and nonprofit sources.
An emergency is any situation that poses an immediate risk to your safety or makes the unit uninhabitable. Call us directly at (413) 242-6172 — we respond to emergency calls around the clock.
Qualifies as an emergency:
Non-urgent — submit via portal:
If there is an active gas leak, leave the building immediately and call National Grid: 1-800-233-5325 or Eversource: 1-800-592-2000 before contacting us.
For all non-emergency repairs, submit through your resident portal. We respond during business hours (Mon–Fri, 9am–5pm) and will follow up with a priority assessment and timeline.
Log into your resident portal and open a new maintenance request.
Describe the issue clearly. Include photos if possible — this speeds up our assessment.
We'll respond during business hours and coordinate a time to address the repair with you directly.
After the repair, we follow up to confirm everything is resolved to your satisfaction.
Rent is due on the first of each month. Pay through the RentRedi app or resident portal — by bank transfer (ACH) or card. We strongly recommend setting up autopay for hands-free payments each month.
How to pay:
Important to know:
Massachusetts has detailed tenant protection laws covering habitability, privacy, security deposits, and more. The official sources below are the most accurate and up-to-date references available.
Massachusetts security deposit law is strict and specific. Know what you're owed from the start of your tenancy through move-out.
What the law requires:
Allowable deductions:
RAFT (Residential Assistance for Families in Transition) is Massachusetts' primary emergency rental assistance program. If you're facing financial hardship that puts your housing at risk, apply early and reach out to us. We'd rather work through a difficulty together than let a situation escalate.
Who can apply:
What it covers:
Ending a lease before its term is a legal matter, and your rights depend on the reason. Under Massachusetts law, certain circumstances allow you to terminate without penalty. Talk to us first — we've often been able to find a solution that works for both parties.
You may terminate without penalty if:
In other cases:
If you're moving with children or evaluating a neighborhood before signing a lease, these resources help you compare school districts, crime data, and community rankings across Massachusetts towns.
When your lease ends, here's what to expect. Giving proper notice and leaving the unit in good condition protects your security deposit and keeps the process smooth for both sides.
Give written notice per the timeline in your lease. Most MA leases require 30 days minimum. Verbal notice is not sufficient.
Schedule a pre-move-out walkthrough with us. We'll identify any concerns before your actual move-out date so you have time to address them.
Leave the unit in the same condition as the move-in inspection. Normal wear and tear is expected — damage beyond that is not.
Return all keys and access devices on your last day. We'll complete a final walkthrough and return your security deposit — or an itemized statement — within 30 days.
Email us directly or use the contact form. We respond within 24 hours.
Contact Us